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Have Questions? We Have Answers
How does the app help manage my pool?
The Loopym app is designed as a comprehensive pool management tool. Its key features include:
- Scan your test kit in app or manually upload your data to see how your pool’s pH, chlorine, alkalinity, and other metrics evolve over time.
- Based on readings, Loopym offers tailored advice - like chemical dosing amounts and corrective actions.
- Get alerts for testing schedules, when to replenish supplies, perform routine maintenance tasks and order stock in app.
- View trends in water quality and usage, helping you spot patterns and maintain optimal conditions.
- Integration (if available) with pool equipment lets you monitor pump cycles, filter usage, and heating status.
Loopym functions as your digital pool assistant, guiding you with data, reminders, and actionable insights based on real-time conditions.
Can I buy pool chemicals directly through the app?
Yes! The Loopym app allows you to order and track any pool chemicals you will need.
- Browse and order pool chemicals (e.g. chlorine, pH adjusters, shock treatments) right within the app interface.
- Purchase related gear like pump supplies, test kits, cleaners, and accessories.
- Likely subscribe for recurring chemical shipments based on your pool's size and usage patterns.
This seamlessly connects diagnostics with fulfilment, so when you're alerted about low chlorine, you can order more immediately.
Is there a membership or subscription required?
No subscription required! Loopym is a completely free to use app. Install and login to add your specific pool details, track your poor health and manage inventory and stoc for your pool all within the app.
Where do you ship products and how long does it take?
We ship Australia wide. For more detailed information on our shipping policy, click here
How do I make a return/exchange?
Fuss-free of course! If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer hassle free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method. Please send a support ticket by filling out the contact form.
Oops I made an order mistake - can I change it?
Please get in contact with us by phone as soon as possible after placing the order to let us know the details you need to change. If we haven’t already dispatched the order, we are more than happy to make amendments to the following –
- Change of Delivery Address
- Change of Phone Number/Email address
- Change of Item Colour or Style (Must be the same price)
What warranty will I receive with my product/s?
We take great pride in selecting only the highest quality products. That’s why we offer a 100% craftsmanship guarantee for 12 months. Please keep your proof of purchase.
Please note this guarantee does not cover damages caused by improper care, accidents or natural breakdown of the materials over extended time and use.
All products will be evaluated by Laguna Pools and will be repaired or replaced at our discretion.If you need to make a return or an exchange please head to our Returns/Exchanges page for more information.
I am buying a gift - do you offer gift wrapping?
We do not currently offer gift wrapping as a standard option, however our team are always happy to help with special requests. Just send us an email or give us a call and we will try our best to assist.
