Shipping policy

Shipping Information

Australian Orders

  • FREE Shipping: On orders over $100 within Australia (some exclusions apply).

  • Flat Rate Standard: $9.95 for all other orders (2-8 Business Days).

  • Same-Day Dispatch: For orders received on business days before midday, we book collection that same day. Orders after midday are requested the following business day.

The Fine Print (No Jargon)

  • Standard Post: Free shipping applies to standard post within Australia only.

  • No PO Boxes: Our carriers can’t deliver to PO Boxes or Parcel Collect addresses. We need a physical address to get the goods to you.

  • Signature Required: We require a signature on delivery for certain items because we’d hate for your gear to go on its own solo holiday.

  • Public Holidays: Orders placed on Victorian public holidays will be dispatched the next business day.

  • International: We aren’t shipping internationally right now, but we’ll let you know when that changes.

A Quick Heads-up While we move faster than a kid toward a waterslide, delivery times are approximate. We do our best to hit the early side of the window, but we can’t take responsibility for delays caused by unforeseen circumstances (like courier-sized hiccups).

Got Questions? Drop us a line at hello@loopym.com.au. Support on tap. Literally

 

Same Day Delivery Shipping

Get your gear fast, without the fuss. At Loopym, we know you’d rather be floating in the pool than waiting by the front gate for the delivery truck. Here is how we get your pool essentials from our shed to your deck chair with zero stress.

The "Need it Now" Same-Day Service

If you’re in an eligible postcode and the sun is beating down, we’ve got you covered.

  • The Cut-off: Place your order by 12pm, Monday to Friday, to qualify for same-day dispatch.

  • The Cost: Shipping is FREE on all orders over $100.

  • Small Orders: For orders under $100, a flat shipping fee of $24.99 applies.

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    Australia Only: We currently only ship within Australia - keeping it local for our fellow backyard legends.

     

Delivery Tracking & Updates

While we are all about that high-tech life, our delivery tracking is currently in "work-in-progress" mode. 

  • Network Delivery: Because everything is delivered through our partner network, live tracking isn't available just yet.

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    The Future is Fast: Don't worry, our team is working hard to integrate real-time tracking directly into the app so you can watch your chlorine's journey from your deck chair.

     

Delivery Timelines & Logistics

While our AI is smart, it can't conjure stock out of thin air.

  • Out of Stock: If a supplier is temporarily out of stock, we will ship your items as soon as humanly possible.

  • Standard Arrival for out of stock temporary items: If an order is out of stock it will land on your doorstep within 1–3 days of being placed.

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    Smart Substitutions: We value getting you the right chemicals over the exact bag size. If you order 10kg of alkalinity and we're low on big bags, we might send 2x 5kg bags instead to ensure you aren't left high and dry.

     

Where We Can (and Can't) Go

We love a good backyard, but some spots are a bit too tricky for our delivery legends.

  • Check Your Address: Addresses cannot be updated after purchase. Please double-check your details before hitting that button so your chlorine doesn't end up at your ex's place.

  • No PO Boxes: We cannot ship to PO Boxes or Parcel Collect addresses. We need a physical spot to drop the goods.

  • Ground Floor Only: We deliver to standard residential and commercial properties with ground-floor access.

  • No High-Rises: Unfortunately, we cannot ship to high-rise apartments or any non-ground floor properties. Our drivers need to be able to drop and go so they can get back to helping other pool owners stay smug.