Warranty & Repairs

When it comes to warranties, we like to keep things simple and transparent - no fine-print surprises, no endless phone queues. All equipment products and anything else eligible sold through Loopym is covered by the manufacturer’s official warranty, and we handle the entire claim process for you from start to finish. If something goes wrong, we’ll help make it right - fast.

How it works

If your product develops a fault or stops performing as it should, it’s covered under the manufacturer’s warranty. That means the manufacturer is responsible for assessing, repairing, or replacing the product - and we act as your go-between to make sure it all runs smoothly.

Once you’ve let us know what’s happening, we’ll get in touch with the manufacturer and submit a warranty claim on your behalf. From there, the manufacturer will send a technician to your property to inspect, repair, or replace the item directly. Most customers find this the quickest and easiest way to get back up and running - no packing boxes, no waiting around for freight.

If you’d rather send it back to us

Not everyone wants a technician visit, and that’s fine too. If you prefer, you can ship the product back to our warehouse in Victoria, and we’ll handle the process directly with the manufacturer. Just note that:

• Return shipping costs aren’t covered if you choose this option over the standard manufacturer's warranty process.
  
• It can take a little longer, since we need to receive, inspect, and then forward the product to the manufacturer for repair or replacement.
  

We’ll always keep you updated throughout the process so you know exactly where things are at.

Why we do it this way

All major pool equipment brands - like AstralPool, Zodiac, EvoHeat, and others - require warranty claims to go through their authorised service process. This ensures your equipment is repaired or replaced by the right people, with the right parts, without voiding your warranty. It also means you’re getting official support and the peace of mind that everything’s done properly.

Your gear, automatically logged for warranty

Here’s the fun part - if you’re using the Loopym app, you don’t have to lift a finger when it comes to warranty registration. Every time you scan your equipment into your pool, the app automatically logs your serial numbers and product details. That means:

• No forms to fill out.
  
• No losing track of receipts.
  
• No trying to remember model numbers years later.
  

Everything stays stored safely in your pool’s profile, ready to go if you ever need to make a claim.

Quick recap

To keep it crystal clear:

• All products are covered under the manufacturer’s warranty.
  
• If your item is faulty, we handle the claim process for you.
  
• The manufacturer will usually attend your property to assess or repair.
  
• If you’d rather ship it back to us, you can - but you’ll cover return freight and it may take longer.
  
• The Loopym app automatically logs your gear’s serial numbers for easy warranty tracking.
  

We’re here to make the process painless - because you’ve got better things to do than chase warranty forms.

Need help?

If you believe your product may be faulty or not performing as expected, contact our support team and we’ll get the claim started for you. We’ll guide you through every step and keep things moving as quickly as possible.

At Loopym, we handle the science and the service - so you can handle the swimming.

We'll get back to you within 24 hours to help troubleshoot the issues or lodge the warranty claim with the manufacturer on your behalf.