EvoHeat Apex Series Heat Pump

We love getting your stuff to you, as quickly as possible!

All orders placed before midday (AEST) on a business day are shipped the same day. Orders placed after midday will be shipped the following business day.

Please note - Our carrier cannot deliver to a PO BOX.

Australian Orders

We offer FREE Shipping on orders over $100 within Australia*. Some exclusions apply - please see more information below. 

We offer Flat Rate Standard Shipping for all other orders - $9.95 (2-6 Business Days)*.

Other Information

• *Free shipping uses standard post and is valid for orders within Australia Only
• *Free shipping does not apply to Ledge Lounger. Shipping costs for these items is updated at checkout, or invoiced to the customer if there is an outstanding amount. As shipping costs for Ledge Lounger items is determined by the manufacturer, any difference in shipping cost will be invoiced to the customer. Where more than 1 Ledge Lounger is purchased, additional shipping costs apply.
• *Free Shipping also excludes Mooi Living, Barel Designs Dinner Sets and Gaiam Yoga Mats as they are a bulky item. Shipping for these items is updated at checkout.
• All orders within Australia will be delivered via Sendle from our warehouse in Melbourne, VIC. For orders received on business days prior to midday, we book a sendle collection on the same day. Orders received after midday will be requested the following business day. We require signature on delivery to avoid lost or stolen goods.
• Orders placed after midday the day before, or on a Victorian public holiday will be dispatched the following business day.
• We cannot deliver to a PO BOX.
• Unfortunately due to COVID-19 we are not currently shipping Internationally. We will update this as soon as possible.
• While Pool House endeavours to get your order to you as fast as possible, the delivery times outlined above are approximate. We hope that deliveries can get to you at the earliest part of the window, however we cannot accept responsibility for delays in delivery due to unforeseen circumstances.
• For any enquiries related to shipping please contact us on hello@loopym.com.au

We are here to make life dreamy, not difficult - that's why returns/exchanges are fuss-free!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@loopym.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@loopym.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.