IQ Pool Solutions Duck Away 5L

Christmas Shipping & Holiday Hours

Beat the Sleigh: Christmas Cutoff We know you want your pool sparkling for the big day, not green enough to scare the reindeer. If you need your gear guaranteed under the tree (or in the shed) by Christmas, you must get your order in by December 10th. Any orders placed after this date are in the hands of the courier gods - and they’re busier than a pool filter after a dust storm.

We’re Taking a Dip (Holiday Closure) Even the Loopym team needs to swap the science for a swim eventually. We will be closed from December 23rd to January 4th to enjoy some serious pool time. Our warehouse will be closed, so there will be no shipments or pickups during this break.

Back on Deck January 5th If you order while we’re busy floating on an inflatable flamingo, don’t stress. We’ll be back on deck, caffeinated and ready to go, on Monday, January 5th. We’ll get your order packed and dispatched immediately upon our return. You handle the leftover ham; we’ll handle getting your gear to you fast.

Shipping Information

Australian Orders

• FREE Shipping: On orders over $100 within Australia (some exclusions apply).
• Flat Rate Standard: $9.95 for all other orders (2-8 Business Days).
• Same-Day Dispatch: For orders received on business days before midday, we book collection that same day. Orders after midday are requested the following business day.

The Fine Print (No Jargon)

• Standard Post: Free shipping applies to standard post within Australia only.
• No PO Boxes: Our carriers can’t deliver to PO Boxes or Parcel Collect addresses. We need a physical address to get the goods to you.
• Signature Required: We require a signature on delivery for certain items because we’d hate for your gear to go on its own solo holiday.
• Public Holidays: Orders placed on Victorian public holidays will be dispatched the next business day.
• International: We aren’t shipping internationally right now, but we’ll let you know when that changes.

A Quick Heads-up While we move faster than a kid toward a waterslide, delivery times are approximate. We do our best to hit the early side of the window, but we can’t take responsibility for delays caused by unforeseen circumstances (like courier-sized hiccups).

Got Questions? Drop us a line at hello@loopym.com.au. Support on tap. Literally

We are here to make life dreamy, not difficult - that's why returns/exchanges are fuss-free!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@loopym.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@loopym.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.